Operations & Customer Experience Executive

About the Role

Primus Marine Yachts is seeking an organised, proactive and customer-focused Operations & Customer Experience Executive to support the day-to-day operations of our Singapore office.

This role is central to ensuring that our yachts, office and customer experience are maintained to the highest standards. The successful candidate will work closely with the Country Manager, Senior Yacht Broker, marinas, contractors and customers to ensure smooth daily operations and a premium ownership experience.

This position is operational and administrative in nature and does not carry sales responsibilities.

Key Responsibilities

Office Administration

* Manage the day-to-day administration of the Singapore office.

* Attend to incoming telephone calls, emails and visitor enquiries.

* Maintain office supplies and equipment.

* Coordinate courier services and incoming/outgoing mail.

* Maintain organised filing systems for operational and customer records.

* Assist with general administrative duties as required.

Yacht Operations

* Work with the boatman to ensure all display and demonstration yachts are clean, presentable and ready for customer viewing.

* Maintain inventory of yacht equipment, accessories and consumables.

* Report defects and follow up on rectification works.

Marina & Vendor Coordination

* Liaise with marinas regarding berthing arrangements.

* Coordinate yacht movements and logistics.

* Coordinate with service providers and contractors.

* Verify completed work prior to payment.

* Track service history and warranty matters.

Customer Experience

* Prepare yachts for customer inspections and sea trials.

* Welcome customers and visitors to the office and marina.

* Coordinate refreshments and meeting arrangements.

* Assist during yacht handovers.

* Follow up on operational matters after delivery.

* Help ensure customers enjoy a professional and seamless ownership experience.

Sales Administration Support

* Assist the yacht sales team with quotations, invoices and supporting documentation.

* Maintain customer records and CRM databases.

* Provide administrative support to the Senior Yacht Broker where required.

Marketing & Events

* Assist in maintaining yacht listings and promotional materials.

* Coordinate photography and presentation of yachts.

* Assist with social media and marketing activities.

* Support customer events, boat shows and open houses.

* Assist with event logistics and guest coordination.

Requirements

* Diploma or equivalent qualification preferred.

* Previous experience in administration, hospitality, marina operations or the marine industry would be advantageous.

* Good organisational and communication skills.

* Pleasant personality with strong customer service orientation.

* Proficient in Microsoft Office applications.

* Able to work independently and manage multiple tasks.

* A positive attitude and willingness to learn.

* A valid Class 3 driving licence and/or boating licence would be an advantage but is not essential.

Working Hours

* Monday to Friday

* 11:00 am to 5:00 pm

The successful candidate may occasionally be required to support customer events, yacht deliveries, sea trials or boat shows outside normal working hours, including weekends and public holidays.

Where weekend work is required, compensation will be provided in the form of time off in lieu (TOIL), to be taken on mutually agreed dates. As this role forms part of the Company's executive support team, overtime payment will not normally apply.

Personal Attributes

* Takes pride in producing high-quality work.

* Is dependable and takes ownership of assigned responsibilities.

* Enjoys interacting with customers and colleagues.

* Maintains a calm and professional manner under pressure.

* Has an eye for detail and presentation.

* Is resourceful, practical and willing to go the extra mile when required.

Remuneration

We recognise that the right person is an investment, not an expense. Remuneration will be competitive and commensurate with the successful candidate's experience, capabilities and the value they bring to the organisation.