Sales Coordinator (Indoor)

Company Overview

Tat Lee Engineering Pte Ltd, established in 1973, is a trusted provider of gasket and sealing solutions. We serve major refineries and petrochemical plants in Singapore and the region with reliable, cost-effective products and excellent customer service.

Job Summary

The Sales Coordinator (Indoor) processes orders and coordinates operations to ensure timely completion and delivery, acting as a vital link between Sales and Operations teams.

Responsibilities

• Respond promptly to telephone and email enquiries about product ranges to support customer needs
• Process sales quotations, sales orders, and delivery orders accurately and on time to facilitate smooth order fulfillment
• Review contracts including Sales Agreements, Sales Blanket Orders, and Customer Purchase Orders to ensure compliance and accuracy
• Attend to walk-in customers, providing product information and assistance to enhance customer experience
• Follow up on the status of sales quotations and orders to ensure timely progress and resolution
• Coordinate with the in-house operations team to align manufacturing and delivery schedules with customer requirements
• Address customer complaints and provide after-sales support to maintain customer satisfaction
• Maintain organized office files and records to support efficient operations and documentation
• Assist the Finance department in following up on payments to support cash flow management
• Perform ad hoc tasks as assigned by the Head of Department to support business needs

Preferred competencies and qualifications

• Minimum GCE 'O' Level, GCE 'A' Level, or Diploma qualification
• Ability to work independently and collaboratively within a team environment
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint
• Knowledge of SAP Advantage system to support sales and operations processes
• Strong verbal and written communication skills to interact effectively with clients, suppliers, and colleagues
• Strong organizational and multitasking skills with keen attention to detail and ability to follow through on tasks