Service Delivery Manager

ITCAN PTE. LIMITED

Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments.
Monitor service performance and ensure compliance with agreed SLAs and KPIs.
Lead incident, problem, and change management activities.
Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality.
Drive continuous service improvement initiatives and operational efficiency.
Prepare and present service reports, dashboards, and operational reviews.
Ensure cloud infrastructure is secure, stable, and compliant with organizational policies.
Support capacity planning, backup, disaster recovery, and business continuity activities.
Manage escalations and coordinate resolution of critical incidents.
Lead and mentor operations and support teams.

Bachelor's Degree in Information Technology, Computer Science, or a related field.
7+ years of experience in IT Service Delivery or Infrastructure Operations.
Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments.
Good understanding of Oracle Cloud services, networking, compute, storage, and security.
Experience managing cloud operations, incident management, and vendor performance.
Familiarity with ITIL processes and service management best practices.
Strong stakeholder management and communication skills.
Experience in managing enterprise or government cloud environments is an advantage.