Reservations Officer

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Making reservations for customers based on their various requirements and budgetary allowances.
Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
Assist to check on room availability.
Process and monitor advance deposits/prepayment on reservations.
Prepare invoices and sending confirmation details to customers.
Help to maximize room sales by up-selling.
Manage group reservation and rooming list.
May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications).
Participate in company's sustainability effort for the environment and being an inclusive employer
Other ad hoc duties/projects assigned by the Manager

Attained minimum NITEC or higher qualification.
Preferably have working experiences in the hospitality or travel industry.
Possess good written and verbal communication skills.
Able to multi-task and time-management, with the ability to prioritize tasks.
Knowledge of using Opera Cloud PMS will be an added advantage.
Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage.