Senior Software Technical Consultant (MS Dynamics 365) - Contract

Job Responsibilities

• Analyse business requirements and design Microsoft Dynamics 365 Customer Service, Sales, and Field Service solutions that align with business objectives.
• Lead solution design, effort estimation, and implementation planning for CRM transformation projects.
• Configure, customize, and support Microsoft Dynamics 365 applications in accordance with project requirements and best practices.
• Prepare solution documentation, functional specifications, implementation plans, and technical proposals.
• Support business development activities by contributing to solution proposals, presentations, and project estimations.
• Deliver project milestones within agreed scope, budget, timelines, and quality standards.
• Collaborate with business stakeholders, project teams, and external partners throughout the project lifecycle.
• Ensure compliance with organizational governance, security policies, and project delivery methodologies.
• Identify opportunities to improve solution delivery processes, methodologies, templates, and reusable assets.
• Provide guidance and mentoring to junior consultants through knowledge sharing and technical reviews.
• Stay current with Microsoft Dynamics 365 product enhancements, industry trends, and best practices to recommend continuous improvements.

Key Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 7+ years of hands-on experience in designing, developing, enhancing, and maintaining
• Strong expertise in Microsoft Dynamics 365 Customer Service, Sales, and Field Service.
• Experience in CRM solution design, configuration, customisation, and implementation.
• Knowledge of Dynamics 365 workflows, business process automation, security roles, and reporting.
• Experience integrating Microsoft Dynamics 365 with enterprise applications and third-party systems.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, and Power BI) is an advantage.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, presentation, stakeholder management, and client engagement skills.
• Ability to mentor junior consultants and collaborate effectively with cross-functional teams.

Savita Rai

EA REG NO: R1873418

EA License No:23C2060

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA. By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by Quesscorp and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at Quesscorp website and [ https://www.e2i.com.sg/pdpa/]."