Middleware Service Operations Specialist

Key Responsibilities

• Provide production operations and technical support for middleware technologies and platforms.
• Maintain the reliability, availability and stability of middleware services.
• Troubleshoot, analyse and resolve incidents, problems, service requests and change activities.
• Support and maintain BMC Control-M, Axway CFT/Secure Transport/Sentinel and IBM MQ platforms.
• Work with development, project and business teams to understand technical requirements and support project deliverables.
• Identify and resolve performance issues across production platforms.
• Drive continuous improvement through automation, process optimisation and performance hygiene.
• Develop and maintain self-service interfaces and associated workflows.
• Support the development and enhancement of middleware platforms and interfaces.
• Participate in strategic technology projects and initiatives.
• Follow ITIL service management practices for incident, problem and change management.
• Prepare and maintain relevant technical and operational documentation.
• Participate in shift and on-call support rotations when required.

Key Requirements

• Minimum 4 years of relevant experience in middleware service operations, production support or infrastructure operations.
• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or an equivalent qualification.
• Hands-on experience with one or more of the following middleware technologies:BMC Control-MAxway CFT / Secure Transport / SentinelIBM MQ
• Experience with Linux, Unix and/or Windows operating systems.
• Experience with monitoring and service management tools such as OMI, ServiceNow or Geneos.
• Scripting experience with Java, Unix Shell, Python, PowerShell or Perl.
• Good understanding of ITIL service management processes, including Incident, Problem and Change Management.
• Good troubleshooting, analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently and collaboratively within a technical team.
• Willingness to work shifts and participate in an on-call rotation.

Good to Have

• Experience with Docker, Kubernetes, Ansible, Elasticsearch, Rundeck or Git.
• Experience with DevOps tools and practices.
• BMC Certified Service Professional certification in Control-M Version 9.
• Additional experience with IBM MQ.
• Experience in banking or financial services environments.

EA Number: 11C4879