Technical Consultant (MS Dynamic CRM implementation)

Role Summary

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The Technical Consultant is responsible for Dynamic CRM implementation and maintenance. The position combines the roles of implementation specialist and technical developer in one. He/She shall develop portal and application back-end in CRM, develop interfaces through .NET web services and APIs. The primary responsibility will be to design and develop different layers of CRM application and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product delivery is essential.

Duties & Responsibilities

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• Responsible for requirements gathering including : Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer. And presenting to management for review, and making changes as required, including onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members.
• Testing configuration against final requirements : Configure software modules based on requirements to test and deploy.
• Preparing the training itinerary and materials and delivering training to end users
• Executing Cutover procedures at MS Dynamics CRM deployment as identified by the manager : Following guidelines and checklists developed for deployment, and Adhering to timelines.
• Assisting with the preparation of the project status report, project timeline and project budget.
• Providing go live and post-implementation support.
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Maintain code quality and version.
• Validate system performance by developing and conducting test scripts; completing bug fixes.
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested.
• Manage customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

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• Degree in Computer Science or Engineering or equivalent.
• Minimum 6 years relevant work experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online.
• Minimum 3 years relevant work experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• Minimum 3 years relevant work experience with strong knowledge on AWS &/or Microsoft Azure.
• Experienced in WebService development like SOAP or REST protocol.
• Proficient in C#, with a strong understanding of object-oriented programming.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server).
• Proficient in code versioning tools such as TFS (Team Foundation Server).
• Ability to work in both SDLC waterfall and Agile projects
• Willing to work in implementation and maintenance projects.
• Willing to work in both Government and private projects.