Servicenow Lead Backend Engineer

Role Description

The Lead Backend Engineer similar to the role of a Solution Architect, shall be responsible for the engineering team and guide them on the design, development, configuration, and maintenance of backend solutions on the ServiceNow platform, with specific expertise in ServiceNow Field Service Management (FSM)

Key Responsibilities

Responsible for the end-to-end architecture for FIP and ensures the detailed design and development is aligned with the Enterprise Architecture of the Customer

Design, develop, configure and customise ServiceNow FSM modules workflows business rules. Script includes and integrations

Translate business requirements including application resiliency requirements, into application architectural specifications

Ensure solutions comply with ServiceNow best practices performance standards and security guidelines.

Use. govern and enhance the architecture blueprint to ensure that the business and ICT are in alignment

Support system testing, defect resolution deployment, and post implementation support

Review source codes and solutions as part of the software development lifecycle process

Minimum Qualifications and Experience

Lead Backend Engineer shall have a minimum 5 years of hands-on experience in ServiceNo development

At least 3 years of hands-on ServiceNow development expenance, including server side scripting (Business Rules Script Includes Scheduled Jobs) and client-side scripting (Client Scripts. Ul Policies) as well as REST and SOAP integrationsth external systems

Proven experience delivening enterprise-scale ServiceNow solutions this the last 2 years

Minimum 2 years experience managing ServiceNow update sets, working within application scopes, and supporting version upgrades with minimal service disruption

Mandatory certification Certified Application Developer (CAD) certification and Certified Implementation Specialist in Field Service Management (CIS-FSM) certification

Skill Level

Senior-level professional capable of working independently with minimal supervision, make design decisions and mentor junior developers if required. Expected to take ownership of technical direction, conduct code reviews, and ensure development standards are upheld across the team.