Senior Team Lead - Operations/3rd Party Logistics/ Warehouse
TEMPSERV PTE. LTD.
Job Responsibilities
Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.
Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases.
Take necessary disciplinary actions on staff and manage shift-level conflict resolution.
Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
Own operational reporting workflows, automating daily/weekly performance reports using advanced Excel functions.
Requirements
Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.
Strong documentation skills for SOP drafting and compliance evidence gathering.
Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture
Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.
3 to 5 years of relevant experience in contract logistics, shift supervision, or operational business support.
Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.