YR23- Customer Service Officer/Inside Sales (Chemical Products)|SAP B1|Knowledge of ISO

Customer Service Officer/Inside Sales (Chemical Products)

5 days, Monday to Friday 8.30am to 5.30pm

Salary: $3,500 - $3,800

Location: MacPherson, Grantral Complex, Singapore 368242 (Nearest MRT Tai Seng)

Job Scope

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Requirements

• Diploma-level education or equivalent.
• Proficiency in SAP Business One (SAP B1) preferred.
• Experience in Chemical / Manufacturing / Distributing Industry is required.

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