Operation Supervisor

Operational Planning & Execution — Oversee day‑to‑day operations to ensure tasks are completed efficiently, safely, and according to SOPs. Monitor workflow, identify bottlenecks, and implement corrective actions.

Quality Control & Compliance — Ensure all operational activities meet company standards, regulatory requirements, and industry guidelines. Conduct routine checks, audits, and enforce adherence to SOPs.

Process Improvement — Analyse operational gaps, propose enhancements, and implement process optimisation initiatives to improve efficiency, reduce costs, and enhance service delivery.

Safety & Risk Management — Maintain a safe working environment by enforcing safety protocols, conducting risk assessments, and ensuring staff follow proper safety procedures.

Inventory & Resource Management — Oversee stock levels, equipment usage, and resource allocation. Coordinate replenishment, maintenance, and ensure operational readiness.

Reporting & Documentation — Prepare daily/weekly operational reports, incident logs, KPI tracking, and documentation required for audits or management review.

Stakeholder Coordination — Liaise with internal departments (HR, logistics, finance, customer service) and external partners to ensure smooth operational flow.

Customer Service Oversight — Handle escalations, resolve operational issues, and ensure service quality meets customer expectations.