General Manager

Summary

We are seeking an experienced General Manager who is passionate about people, service and building a strong Club community.

You will lead the overall operations of Singapore Swimming Club and work closely with the Management Team to deliver high service standards, strong business performance and a positive experience for our members and guests. This is a key leadership role for someone with strong hospitality and service experience, sound business judgement and the ability to engage with a diverse group of stakeholders.

Key Responsibilities

Club Leadership & Governance

• Provide overall leadership and direction for the Club in accordance with the Club’s Constitution, Rules, Bye-Laws, policies and the directions of the President and Management Committee.
• Keep the President and Management Committee informed of key matters relating to the management and administration of the Club.
• Advise the Management Committee on the management, maintenance and future development of the Club.
• Ensure good corporate governance and compliance with the Code of Ethics and relevant statutory and regulatory requirements.

Operations & Service

• Oversee the day-to-day operations of the Club and ensure all departments operate smoothly and efficiently.
• Maintain high standards of service, hospitality and service etiquette across the Club.
• Ensure the Club's operational objectives are achieved in line with the approved business plan and operating budget.
• Oversee Club activities, internal competitions, events and visitor activities to ensure they are properly organised and administered.

Financial & Facilities Management

• Exercise prudent management of the Club’s finances, operations, facilities and resources.
• Monitor financial and operational performance to ensure the Club operates efficiently and within approved budgets.
• Ensure the Club’s facilities are properly managed and maintained to support members’ needs and Club operations.

People Leadership

• Provide strong leadership and guidance to the Management Team.
• Define clear roles, responsibilities and accountabilities, and establish performance expectations and annual objectives.
• Build a professional and collaborative working environment across the Club.

Management Committee & Stakeholder Management

• Work closely with the President, Management Committee and Sub-Committees on matters within their respective areas of responsibility.
• Build and maintain effective relationships with members, employees, government agencies, unions, vendors, suppliers and other stakeholders.
• Provide timely and relevant information to support Management Committee decision-making.

Member Engagement & Communication

• Keep members informed of Club activities and relevant developments through appropriate communication channels.
• Ensure the Club’s Rules and Bye-Laws relating to member and guest conduct, facility usage and access are consistently applied.
• Maintain a strong focus on member experience and the Club’s position as a Members’ Club of Choice.

Compliance& Administration

• Ensure proper records of Management Committee meetings and decisions are maintained.
• Ensure compliance with Registry of Societies requirements and other applicable legal and regulatory requirements.
• Ensure key Club matters are properly documented and administered.

General

• Undertake special projects and additional responsibilities as assigned by the President or Management Committee from time to time.
• Carry out other duties as required to support the effective management and operation of the Club.

Requirements

• A Bachelor's Degree in Hospitality, Tourism, Hotel Management, Business Management or a related discipline.
• At least 10 years of senior management experience, ideally including a General Manager role or comparable leadership position within hospitality, hotels, resorts, country clubs, private members' clubs or other service-oriented organisations.
• Proven leadership and people management skills, with experience guiding senior managers and multi-disciplinary teams.
• Sound business and commercial acumen, with a good grasp of budgeting, financial performance and operational management.
• Strong communication and stakeholder management skills, and the confidence to work with the Management Committee, members, employees and external stakeholders.

Why Join Us?

At Singapore Swimming Club , this is not just a job, it is your chance to be part of the energy that brings our community to life. From sports and social activities and events to food and fun, you will join a warm, collaborative team that values creativity, initiative, and joy in the everyday. Do what you love while creating meaningful experiences for our members.