General Manager

Key Responsibilities

Strategic Leadership

• Develop and execute the company's business strategy, growth plans, and annual budgets
• Identify new market opportunities, service lines, and partnerships to expand the lab's testing portfolio
• Represent the company at industry events, client meetings, and with regulatory bodies

Operations Management

• Oversee day-to-day laboratory and business operations to ensure efficiency, quality, and turnaround time targets are met
• Ensure continued compliance with ISO/IEC 17025 accreditation and other relevant regulatory/quality standards
• Drive continuous improvement initiatives, including adoption of new technologies, automation, and digital systems

Financial Management

• Own P&L responsibility, including revenue growth, cost management, and profitability
• Review financial performance regularly and implement corrective actions as needed
• Approve budgets, capital expenditure, and pricing strategies

People Leadership

• Lead, mentor, and develop the technical, operations, and support teams (lab scientists, technical director, admin/sales staff)
• Build a strong performance culture, and oversee recruitment, training, and succession planning
• Foster a safe, collaborative, and high-integrity workplace culture

Client & Stakeholder Management

• Maintain and grow relationships with key clients, including SMEs and multinational accounts
• Ensure high standards of customer service and responsiveness
• Liaise with accreditation bodies, government agencies, and industry associations

Requirements

• Bachelor's degree or higher in Science (Microbiology, Food Science, Chemistry, or related field); an MBA or business qualification is an advantage
• Minimum 8–10 years of relevant experience, with at least 3–5 years in a senior management or leadership role, ideally within testing laboratories, food safety, life sciences, or related technical/regulated industries
• Strong understanding of ISO/IEC 17025 accreditation requirements and laboratory quality systems
• Proven track record in P&L management, business development, and operational leadership
• Strong people management skills with experience leading technical and cross-functional teams
• Excellent stakeholder management, communication, and negotiation skills