Customer Success Executive

About Momentum Z

We’re not your typical “suite-and tie” cybersecurity firm.

Established in 2020, Momentum Z is a Singapore-based, award-winning cybersecurity consultancy with deep roots in defence and a passion for making the digital world safer.

We help organisations navigate the increasingly complex world of cybersecurity, risk management and data privacy — turning complex requirements into practical solutions that businesses can actually use.

Think of us as digital bodyguards for businesses — helping our clients understand their risks, protect what matters and stay ahead in a rapidly changing digital landscape.

We’re a growing team that values curiosity, initiative and getting things done. We’re not big on unnecessary hierarchy or rigid corporate processes. If you see a better way to do something, we want you to speak up, try it and make it happen.

About the Role

We’re looking for a driven and commercially minded Customer Success Executive to join our team and help us grow our customer base across cybersecurity and technology solutions.

This isn’t a role where you’ll simply be handed a list of leads and asked to make calls. You’ll have the opportunity to own the sales process, build relationships with decision makers, understand real business challenges and shape solutions that create value for our clients.

You’ll work closely with senior stakeholders across IT, cybersecurity, risk, compliance and business functions, while developing your knowledge of one of the fastest-growing areas of technology.

What You'll Do

• Own the sales cycle end-to-end — from prospecting and lead qualification to proposal, negotiation and closing.
• Build and maintain strong client relationships, understanding their business needs and identifying opportunities to add value.
• Develop and manage your sales pipeline, ensuring opportunities are actively followed up and progressed towards closure.
• Engage with decision-makers and key stakeholders, including C-level executives, IT leaders and cybersecurity professionals.
• Prepare and deliver proposals and presentations that clearly communicate our solutions and their business value.
• Work closely with internal teams to develop solutions, address client requirements and ensure a smooth handover after a deal is closed.
• Represent Momentum Z at customer meetings, industry events and conferences when required.
• Keep CRM records accurate and up to date, including leads, opportunities, next steps and account information.
• Use data, AI and automation to work smarter, improving sales reporting, meeting notes, follow-ups and day-to-day productivity.
• Stay informed about cybersecurity trends and customer challenges to identify new opportunities and have meaningful conversations with prospects.

What We're Looking for

• Experience in sales, business development or account management, preferably within technology, cybersecurity or professional services.
• A strong commercial mindset with a track record of developing opportunities and working towards sales targets.
• Excellent communication, presentation and negotiation skills, with the confidence to engage stakeholders at different levels.
• Strong relationship-building skills and the ability to work effectively with clientsand internal teams.
• Highly organised, with the ability to manage multiple opportunities and priorities while meeting deadlines.
• Proactive, driven and self-motivated - you take ownership rather than waiting to be told what to do.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Comfortable using Excel, CRM systems and collaboration tools such as SharePoint.
• Curious about technology and willing to explore AI tools and automation to improve the way you work.
• A willingness to learn about cybersecurity and technology solutions. You don't need to be a cybersecurity expert, we'll help you build the knowledge.

You'll Thrive at Momentum Z If...

• You enjoy meeting people, building relationships and winning business.
• You’re naturally curious and always looking for a better way to get things done.
• You don’t just complete a task but you’ll ask, “Can this be done faster, smarter or better?”
• •You’re already experimenting with tools such as ChatGPT, Claude, Gemini or other AI tools to improve your productivity.
• • You’re comfortable taking initiative and making things happen in a fast-moving environment.