IT Support Specialist

Job Summary

We are seeking an IT Support Specialist to join our Regional IT team in Singapore, providing end-user computing support, workplace technology services, account administration, and onsite operational IT support in a multinational business environment.

Responsibilities

• Manage and resolve Level 2 incident tickets escalated from the global Service Desk to restore IT services promptly
• Fulfil and manage user IT service request tickets, ensuring timely communication, resolution, and accurate documentation of outcomes
• Support desktops, laptops, printers, mobile devices, conferencing equipment, and workplace technologies to maintain operational efficiency
• Troubleshoot operating system, application, hardware, network, and connectivity issues to minimize user downtime
• Administer user accounts, access permissions, distribution lists, shared mailboxes, security groups, and software assignments to ensure secure access
• Process SAP user access requests, including role assignment and authorization management, to maintain compliance
• Support employee onboarding and offboarding by provisioning devices, setting up accounts, managing access, and recovering assets
• Maintain accurate IT asset inventory records and manage asset lifecycle to optimize resource utilization
• Provide Audio Visual (AV) and meeting room technology support for meetings, events, and town halls to ensure seamless communication
• Coordinate with vendors on equipment maintenance, incident resolution, hardware replacement, and technology deployments to sustain IT infrastructure
• Maintain documentation, knowledge articles, operational procedures, and support records to enhance team knowledge and service quality
• Identify recurring issues and contribute to continuous service improvement initiatives and IT projects to enhance IT support effectiveness
• Perform other ad hoc operational and project-related assignments as required to support IT team objectives

Preferred competencies and qualifications

• Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles
• Proven experience in incident management, service request fulfilment, and end-user support within a corporate IT environment
• Strong knowledge of Microsoft Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office)
• Experience supporting laptops, desktops, mobile devices, printers, and peripheral equipment
• Working knowledge of networking fundamentals, including VPN and wireless connectivity troubleshooting
• Experience supporting AV systems, meeting room technologies, video conferencing platforms, and collaboration tools
• Familiarity with IT asset management processes and lifecycle administration
• Basic understanding of IT security, access control, endpoint protection, and compliance requirements
• Strong analytical, troubleshooting, communication, and stakeholder management skills
• Experience working in a multinational, geographically distributed IT support environment preferred
• Excellent communication and stakeholder management skills with a customer-oriented mindset

Language Requirements

• Proficiency in English to effectively communicate with diverse stakeholders
• Basic conversational Mandarin is a helpful skill for engaging with some users and vendors in the region

Other Information

Work Schedule

• Monday to Friday, with a minimum of 4 days per week onsite; ad hoc office days may be requested based on management needs
• Generally office hours, with occasional extended hours for special events
• Occasional local travel to other company offices within Singapore may be required; overseas travel is not expected