Project Manager (ICT)

Basic Salary up to $8k + 2.1 Months VB

The Project Manager (ICT) is responsible for the end-to-end delivery of medium-to-large, complex ICT projects, coordinating between business, technical, and operations teams. The role focuses on project planning, progress tracking, resource and cost management, and risk mitigation to ensure projects are delivered successfully.

Responsibilities

1. Project Delivery & Execution Management

• Drive the start-to-finish lifecycle management of high-value, strategic ICT initiatives, ensuring full alignment with business objectives and quality standards.

• Actively plan, track, and report on project scope, timelines, financials, milestones, and performance metrics/KPIs.

• Maintain a highly organized, proactive, and delivery-focused mindset with the capability to manage multiple concurrent projects under pressure.

2. Stakeholder Engagement & Client Management

• Act as the face of the project team for clients and external partners, providing transparent status updates while championing high customer satisfaction.

• Distill project progress, complex technical issues, and risks into clear updates for senior management and diverse stakeholder groups.

• Align expectations across cross-functional business, product, and support teams to drive collaboration and minimize overall failure risks.

3. Resource Planning & Matrix Coordination

• Plan, monitor, and analyze resource allocation and utilization metrics to optimize future scheduling and team capacity.

• Orchestrate tasks and workflows among internal teams, third-party vendors, and external partners within matrixed environments.

4. Risk, Issue & Change Governance

• Anticipate, assess, and manage project risks and technical issues, implementing swift preventative actions and mitigation strategies.

• Actively manage project escalations, schedule slippages, resource shortages, and resolve team or vendor conflicts effectively.

• Strictly control scope creep and evaluate changing user requirements through formal organizational Change Control processes.

5. PMO Compliance & Continuous Improvement

• Ensure all project activities and artifacts strictly comply with internal corporate PMO governance standards, processes, and methodologies.

• Maintain accurate, thorough, and timely project documentation and health reporting.

• Contribute to ongoing PMO capability developments, support pre-sales activities, assist in corporate initiatives, and mentor junior project managers.

1. Background & Experience Requirements

• Minimum of 5 years of dedicated project management experience specifically within ICT delivery environments.

• Proven success delivering medium-to-large-scale ICT projects from inception to completion.

• Prior experience navigating large matrix organizations or multinational corporation (MNC) environments is highly preferred.

• Proven experience delivering technology solutions across sectors such as Government, Healthcare, Education, Financial Services (FSI), Hospitality/MICE, or Commercial industries.

2. Education & Professional Certifications

• An accredited University Degree in Information Technology, Project Management, Computer Science, or a related technical/business discipline.

• Must hold at least one recognized professional project management certification: PMP, CITPM, PRINCE2, or Agile/Scrum (e.g., CSM, PMI-ACP, SAFe).

Zhang Zihan I EA Personnel No. R26163497

Xcellink Pte. Ltd. I EA License No. 03C5577