Executive, Customer Service

COMPANY DESCRIPTION

MSC Mediterranean Shipping Company is a global business engaged in the shipping and logistics sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents.

Founded in 1970 and headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. A world leader in container shipping, MSC has evolved from a one vessel operation into a globally-respected business with a fleet of 1000 container vessels and more than 200,000 staff.

MSC delivers goods and services to local communities, customers and international business partners. With access to an integrated global network of road, rail and sea transport resources, the company prides itself on delivering global service with local knowledge.

Through a network of 675 offices, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

MSC calls at 520 ports on 300 trade routes, carrying some 30 million TEU (twenty-foot equivalent units) annually, via a modern fleet, equipped with the latest green technologies.

Over the years, MSC has diversified its activities to include overland transportation, logistics and a growing portfolio of port terminal investments. Today, our focus remains true to our roots and we continue to build and retain long-term trusted partnerships with customers of all sizes and scales.

RESPONSIBILITIES

We Offer

You will embark on an exciting journey with excellent career development opportunities in a global organization. As an Executive, Customer Service, you will be part of a small, dynamic team dedicated to executing MSC's business plans, delivering high-quality customer support, and promoting MSC services as a trusted brand. This role offers the chance to collaborate and communicate across geographical and cultural boundaries, helping you build a strong professional network and develop effective communication skills in a diverse, multicultural environment.

Key Responsibilities

Reporting to the Manager, Customer Service, you will provide backend support by handling enquiries and feedback related to bookings, shipment statuses, freight rates, and other booking-related matters. You will also promote MSC's services in line with the Company's business strategies. Your key responsibilities include the following:

• Manage Local (Export) Accounts and Global Account customers, serving as the primary contact for booking enquiries, shipment status updates, and related matters.
• Process and manage customer bookings via INTTRA, email, and internal booking systems as required.
• Ensure assigned customer requirements are fulfilled and Shipping Instructions (SI) are accurately complied with.
• Maintain contract filings for assigned trade services.
• Handle customer requests for Change of Destination (COD).
• Process Dangerous Goods (DG) applications through internal systems (OVA/Chemlink) and create PM4 documentation.
• Liaise with Sales and Documentation teams to resolve rate discrepancies on final booking lists and facilitate the issuance of Electronic Manifest Corrections (EMCs).
• Support container tracking activities and provide shipment status updates to customers through the track-and-trace system.
• Ensure timely and accurate entry of shipping details into the Portnet system.
• Maintain and update customer information in the internal OVP system, including new account setups and amendments to existing records.
• Manage vessel closing activities for assigned trade services.
• Support the Department Manager in guiding and mentoring junior team members within the department.
• Proactively assist the Department Manager in identifying process and system improvement opportunities to enhance operational efficiency and customer satisfaction.

QUALIFICATIONS

Who We Are Looking For

• Minimum 1 to 3 years of relevant industry experience;
• Candidates with a Degree in Maritime/ Business Studies or a related discipline will have an added advantage;
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook;
• Strong verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders;
• Customer-focused mindset with a commitment to delivering excellent service;
• Positive, proactive, and enthusiastic in representing MSC and promoting high-quality customer experience;
• A collaborative team player who works well across different functions and departments;
• Well-organized with the ability to manage multiple priorities and meet tight deadlines;
• Detail-oriented and meticulous in maintaining accuracy and quality of work;
• Self-motivated with the ability to work independently and take initiative when required.

OTHER INFORMATION

If you are up for the challenge, you could be our new colleague!

Kindly indicate your current availability period, current salary & expected salary when you submit your application.

Please note that your application will be sent to and reviewed by the direct employer - Mediterranean Shipping Company South East Asia (Singapore) Pte Ltd