Food & Beverage Supervisor (Bob's Bar)

Position Overview

The Food & Beverage Supervisor manages staff on shift, and assigns staff to workstations on each shift. The individual also leads staff compliance on service, food hygiene, safety and other standards amongst the team on each shift.

The Role

Food and Beverage Operations

• Assist line managers in bar operation and task assignment
• Inspect the set-up of cutlery, crockery and glassware on table
• Monitor the operations of Point of Sales (POS) Systems when managing food and beverage order
• Prints bill, check bill thoroughly before presenting to guests and accept payment
• Guide the staff on opening, operating, and closing of shifts
• Hold briefing with staff for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
• Review and update menus and wine lists

Maintain guest experience

• Building and maintaining relationships with guests
• Maintaining guest satisfaction levels by being proactive in service operations
• Improving procedures and systems
• Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction

Talent Profile

1. Diploma in Hotel Management or equivalent
2. Minimum 2 years in service operations
3. Possess Singapore food safety certification