Sales Operation Executive - SD

Responsibilities

• Coordinate order treatment with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance across the ASIA region.

• Generate, validate, and process orders, invoices, and credit notes, ensuring compliance with internal policies.

• Perform analytical reviews of purchase orders, billing, and credit management data to identify risks, inefficiencies, and improvement opportunities.

• Organize and lead kick-off meetings (Engagement Reviews) at purchase order reception with Project Managers, Sales, and Finance to ensure alignment.

• Book and track POs in Oracle, maintaining dashboards and analytical reports to monitor project progress until invoicing.

• Support risk order entry and conduct trend analysis on risk orders to provide insights for mitigation strategies.

• Assist credit management by analyzing overdue accounts, preparing reports, and recommending actions in collaboration with Sales & Finance.

• Support financial controllers with quarterly PO booking consolidation and provide variance analysis.

• Extract and cross-check monthly PO booking and billing data, highlighting discrepancies and preparing analytical summaries for management.

• Track transaction fee order management and provide insights into cost optimization.

• Maintain document storage systems and ensure compliance with audit requirements.

• Collaborate across teams/Business Units to streamline order management processes and provide analytical input for process improvements.

Qualifications

Education & Experience

• Minimum Diploma (Bachelor’s degree preferred).

• At least 2 years of relevant experience in backend customer service support, with exposure to data analysis and reporting.

Skills

• Bilingual in Mandarin and English (liaise with Mandarin-speaking colleagues).

• Strong background in sales administration, logistics, and financial processes (Letter of Credit, Payment Terms, Customs Rules).

• IT literate: Microsoft Office Suite, Oracle, Microsoft Dynamics (knowledge of ERP systems a plus).

• Advanced proficiency in Excel, PowerPoint, and Power BI for data analysis and visualization.

• Strong analytical mindset with ability to interpret complex datasets and provide actionable insights.

Personal Abilities

• Comfortable working in complex administrative and analytical structures.

• Customer service oriented with a data-driven approach.

• Detail-oriented, rigorous, and stress-resistant.

• Strong interpersonal and intercultural communication skills.

• Team player with proactive attitude and ability to work across multiple organizations.

• Demonstrated ability to translate data into business recommendations.