Reservation Manager

Job Purpose

Supports daily Club management with functional ownership of reservations, booking accuracy, table allocation and member booking experience.

Key Responsibilities

● Act as duty manager when assigned and support opening, service and closing activities.

● Oversee restaurant and Club reservations and maintain accurate booking information.

● Review daily and forward reservation patterns and coordinate table allocation.

● Manage waitlists, cancellations and special member requests.

● Ensure member preferences and relevant booking notes are accurately recorded.

● Coordinate high-demand periods, special occasions and important member requirements.

● Work closely with Membership and Operations managers on booking priorities.

● Analyse reservation trends and support optimisation of Club capacity.

● Train relevant employees on reservation procedures and telephone/email standards.

● Maintain high standards of member service, discretion and operational communication.

Requirements

● Relevant supervisory/management experience in premium hospitality.

● Strong reservations, planning, member-relations and organisational skills.

● Good leadership, communication and problem-solving capability.

● Ability to work flexible operational hours.

Only shortlisted candidates will be contacted.