IT Network Operation Engineer (12 Hours rotating shift)

Responsibilities:

• Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system
• SD-WAN Change Request management: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors
• Participate in maintenance activities and operational improvements.
• Communications: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Requirements:

• At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/)
• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous
• Supporting and troubleshooting enterprise wireless LAN (WLAN), including access points, wireless controllers, and cloud-managed wireless solutions

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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• PERSOL Singapore Pte Ltd
• RCB No. 200007268E
• EA License No 01C4394
• Reg. R26160508 (Leon Neo Hang Yang)