Senior Clinic Operations Executive

Permanent | Full-Time | 5.5-Day Work Week | No Night Shifts

Salary: S$2,800 – S$3,200

Job Overview

Reiwa Health is looking for a reliable and detail-oriented Senior Clinic Operations Executive to support the daily operations of our clinic and ensure a smooth, professional and well-managed client experience.

This role is suitable for someone who is organised, service-minded and comfortable working in a healthcare setting. You will support front-desk operations, client interactions, appointment coordination, room readiness, payments, claims, inventory and daily clinic upkeep.

Key Responsibilities

Clinic Operations

• Manage day-to-day clinic operations and ensure smooth client flow.

• Prepare and reset consultation, counselling and treatment rooms.

• Ensure the clinic is clean, organised, well-stocked and client-ready daily.

• Monitor clinic supplies, consumables, expiry dates and inventory levels.

• Flag maintenance, equipment, stock or facility issues early.

Client Experience

• Welcome and assist clients in a warm, discreet and professional manner.

• Manage check-in, waiting experience, payment, checkout and rebooking support.

• Handle basic client enquiries using approved information.

• Ensure clients receive clear next steps after their visit.

• Escalate medical, sensitive, unclear or non-standard matters to the relevant practitioner.

Appointment and Room Coordination

• Manage appointment bookings, rescheduling and cancellations where required.

• Ensure rooms and practitioners are scheduled properly with no avoidable clashes.

• Check daily and next-day appointments for room readiness and operational needs.

• Coordinate with the clinical team and remote team on client handovers and follow-ups.

Administrative, Claims and Payment Duties

• Handle billing, payment collection, receipts and daily payment checks.

• Assist with insurance, MediSave, CHAS, TPA or panel claims where applicable.

• Track claim status, missing documents, payment issues and follow-up actions.

• Maintain accurate client, payment, booking and operational records.

Systems and Reporting

• Use clinic systems, CRM, calendar and internal trackers accurately.

• Update client status, appointment changes, payment status and follow-up notes.

• Support simple daily or weekly reporting on appointments, claims, stock, payments and pending follow-ups.

• Identify recurring operational issues and suggest practical improvements.

Requirements

• Minimum 3 years’ experience in clinic operations, healthcare administration, customer service, hospitality, wellness or a related service role.

• Prior clinic or healthcare experience is preferred.

• Claims experience with insurance, MediSave, CHAS, TPA or panel providers is preferred.

• Strong spoken and written English.

• Organised, responsible and attentive to details.

• Comfortable using clinic systems, CRM, calendar tools, spreadsheets and payment systems.

• Able to work independently while knowing when to escalate.

• Warm, discreet and professional with clients.

• Comfortable supporting clients who may be attending for private or sensitive health concerns.

Working Arrangement

• 5.5-day work week.

• No night shifts.

• Full-time, on-site role.

• Working hours will follow clinic operational needs.

We Are Looking For Someone Who

• Takes ownership of daily clinic readiness.

• Notices small issues before they become client complaints.

• Keeps records accurate and follow-ups clear.

• Is not afraid to support room readiness, stock checks and daily upkeep.

• Communicates calmly and professionally.

• Does not guess when unsure.

Application Information

Please include the following in your application:

• Current salary

• Expected salary

• Notice period

• Relevant clinic / healthcare / service experience

• Claims experience, if any

• Clinic systems, CRM or payment systems used before