Outlet (cafe) manager

Company Overview

FRENCHY is a modern French food and lifestyle brand in Singapore offering authentic French flavours through its deli and café concepts, combining quality ingredients with warm, uncomplicated hospitality for a fast-paced city crowd and relaxed café experience.

Job Summary

FRENCHY Crêperie & Café seeks a hands-on Outlet Manager to lead daily operations, deliver excellent guest experiences, and drive team performance in a fast-paced French café environment.

Responsibilities

• Lead daily outlet operations to ensure smooth service and high-quality guest experiences
• Train, motivate, and develop the service team to maintain high performance and customer satisfaction
• Prepare staff schedules to ensure adequate manpower coverage for all shifts
• Maintain standards of customer service, food quality, cleanliness, and presentation consistently
• Greet guests, manage enquiries, and resolve feedback professionally to enhance customer loyalty
• Collaborate with the kitchen team to ensure efficient service flow and consistent product quality
• Monitor inventory levels, place orders timely, and implement measures to minimize wastage
• Manage opening and closing procedures, handle cash transactions, and perform daily sales reconciliation accurately
• Track and analyze sales performance, labor costs, food costs, and operational expenses to optimize profitability
• Support sales initiatives to increase revenue, average spending, and customer retention
• Ensure compliance with company policies and Singapore food safety and hygiene regulations
• Coordinate catering orders, private events, and special activities as needed
• Provide regular operational updates and reports to management for informed decision-making

Required competencies and certifications

• Minimum 2–3 years of experience in outlet management or supervisory role within the F&B industry
• Strong leadership skills with a proactive, hands-on management style
• Excellent communication and customer service skills to engage diverse customers and team members
• Ability to work effectively in a fast-paced café environment
• Knowledge of daily outlet operations including inventory control and cost management
• Capability to manage and develop a multicultural team
• Proficient in using POS systems and preparing basic operational reports
• Availability to work shifts, weekends, and public holidays as required

Preferred competencies and qualifications

• Knowledge of French cuisine or café culture is an advantage but not essential

Other Information

Benefits

• Key leadership role within a growing French F&B company
• Friendly, dynamic, and multicultural work environment
• Opportunities for professional growth and career development
• Staff meals and employee benefits
• Competitive salary based on experience