SupervISOR

Assist the manager in supervising daily store operations to ensure smooth service processes.

Inspect the business environment and equipment to guarantee customer experience.

Staff Supervision & Scheduling

Guide and supervise the performance of massage therapists and service staff.

Develop and adjust work schedules to ensure reasonable allocation of human resources.

Customer Service

Greet customers, answer inquiries, and handle general complaints.

Focus on customer needs to improve satisfaction and repeat business.

Training & Evaluation

Assist the manager in organizing new employee training and skills development.

Regularly evaluate employee performance and provide suggestions for improvement.

Finance & Sales Support

Assist with cashier and accounting reconciliation, and supervise the use of daily expenses.

Promote the implementation of membership cards, packages, and promotional activities.

Hygiene & Safety Management

Inspect store cleanliness and hygiene to ensure compliance with standards.

Encourage employees to adhere to safe operating procedures to prevent accidents.

Communication & Reporting

Report operational status and customer feedback to the manager.

Promote team communication to ensure coordinated work.