Engagement & Operations Support Officer

Job Scope

1. Engagement & Outreach

•Drive awareness and participation in Culture Pass among cultural partners and the public

• Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups

• Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences

• Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks

• Coordinate with internal departments and external partners for seamless service delivery

2. Partnership & Event Management

• Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach

•Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities

• Manage event logistics and optimise experiences to maximise sign-up rates
• Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors

3. Operations & Customer Service

• Support call centre and help desk operations ensuring prompt response and escalation

• Develop helpdesk protocols, scripts, and quality assurance measures

• Maintain high customer service standards across all touchpoints

• Draft responses to citizen enquiries and implement feedback mechanisms

• Monitor KPIs and implement continuous improvements

4. Risk Management & Administration

• Identify operational risks and develop mitigation strategies

• Support with the development of SOPs and maintain proper documentation for audits

• Provide secretariat support including meeting coordination and record-keeping

• Perform administrative tasks when assigned

Requirements

Interest in Arts Management, Communications, Public Policy, or a related field.

• Experience in project management, administrative support, or programme coordination is preferred.

• Strong organisational skills with meticulous attention to detail and accuracy.

• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.

• Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.

• Proficiency in Microsoft Office Suite and experience with digital communication platforms.

• Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

•Stakeholder engagement and relationship-building skills

Salary: $3500 - 4960/Month

Location: City Hall

Working Hours: Mon– Thu: 9.00am to 6.30pm

Fri:9.00 to 6.00pm

Duration: 3 Months (may be able to extend)

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)