10xCustomer Service Associate (1 Year; Novena; UP$3.3K)

PERSOL SINGAPORE PTE. LTD.

Salary -S$3,000 - S$3,300

Duration - 1year renewal (initial employment till December 2026)

Key Responsibilities

Assist respondents in completing surveys online or through manual collection methods.
Accurately enter collected data into the system and ensure data integrity.
Conduct field visits for respondents who cannot be reached via phone.
Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
Collaborate with team members to achieve survey completion targets.
Handle respondent objections professionally and encourage participation.
Prepare accurate daily reports on productivity and survey completion.
Review and correct (“clean”) survey data flagged for errors or ambiguities.
Maintain detailed case notes for each respondent to support follow-up actions.
Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
Meet established Key Performance Indicators (KPIs).
Perform other ad-hoc duties as assigned.

Requirements

Minimum Diploma qualification in Business, Marketing, or related field.
Customer Service Experience: At least 1–2 years in a customer-facing role.
Strong communication and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in MS Office (Excel, Word) and basic data entry tools.
Flexible to work on weekends if required by project schedules.
High attention to detail and ability to maintain confidentiality.‌

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PERSOL Singapore Pte Ltd
RCB No.200007268E
EA License No. 01C4394
Reg No: R1440784 (Foo May Cheng)