Business Change Manager, CIP & Process Optimization

Key Responsibilities

• Lead continuous improvement and process optimisation initiatives from assessment through to implementation.
• Analyse existing business processes to identify inefficiencies, gaps, risks and opportunities for improvement.
• Work with business stakeholders to develop and implement improved processes and ways of working.
• Manage business change activities to ensure successful adoption of new processes, systems and operating models.
• Develop project plans, timelines, key deliverables and implementation strategies.
• Facilitate workshops and process mapping sessions with relevant stakeholders.
• Develop business cases, recommendations and improvement proposals for management review.
• Monitor project progress, risks, issues and benefits realisation.
• Develop communication and training materials to support the implementation of process changes.
• Track and measure the impact of improvement initiatives using relevant KPIs and performance indicators.
• Promote a culture of continuous improvement and encourage the adoption of standardised processes and best practices.
• Collaborate with regional and local teams to ensure alignment and consistency across business processes.
• Provide regular updates and recommendations to senior management on improvement initiatives and business change activities.