Hiring now - End User Computing Engineer

ITCAN PTE. LIMITED

Provide onsite and desktop support services to end users
Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
Perform desktop/laptop imaging and re-imaging activities
Support device deployment, replacement, and technology refresh exercises
Conduct asset inventory verification and asset management activities
Update and maintain accurate incident and service request records within the ticketing system
Create, update, and maintain work instructions, operational procedures, and technical documentation
Ensure compliance with IT policies, security standards, and operational procedures
Provide support for Microsoft Windows and Microsoft Office 365 related issues
Support users across different customer sites and locations as required
Participate in operational standby, shift rotations, and extended support coverage when required

Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
Minimum 1 year of experience in desktop support or IT helpdesk environment
Microsoft Windows 10/11
Microsoft Office 365

Demonstrated knowledge in supporting desktops, laptops, printers, and related peripherals
Familiarity with ticketing systems and ITSM processes is preferred
Experience performing remote support using remote access tools will be advantageous
Knowledge of basic networking and troubleshooting concepts is preferred

Clear spoken and written English communication skills
Good interpersonal and customer service skills
Strong coordination and organizational abilities
Ability to prioritize tasks effectively and work with urgency in a fast-paced environment
Ability to communicate effectively with team members, management, and end users