Customer Service Officer (Student Services / Admin) - Up to $3500

• Position: Customer Service Officer (Student Services / Admin)
• Location : Bukit Merah (nearby Redhill MRT)
• Working Hours: 5 days per week, Weekdays: 11.00am to 8.00pm, Weekends: 9.00am to 5.00pm
• Rest Days: Alternate weekend off + 1 weekday off
• Salary (commensurate on experience) : Up to $3500 basic
• Duration Permanent
• Industry: Sports / Rhythmic Gymnastics

Main Responsibilities

• Attend to enquiries from parents and students and provide professional customer service.
• Manage class schedules, timetable changes, announcements and other correspondence with parents and students.
• Handle customer feedback and complaints, and follow through on issues promptly.
• Maintain student records, class schedules and information in the CRM system.
• Coordinate closely with coaches to ensure parents and students receive accurate and updated information.
• Support student assessments, including consolidation and preparation of assessment reports.
• Prepare and issue term invoices and process merchandise sales.
• Monitor merchandise inventory and maintain accurate stock records.
• Support the administration and coordination of training sessions, competitions and academy events.
• Liaise with building management on maintenance and facility-related matters.
• Maintain a clean, safe and presentable academy environment.
• Handle administrative correspondence with relevant gymnastics organisations.
• Provide administrative support to sales, marketing and finance teams when required.
• Follow the company's child-safe sport requirements and operational procedures.
• Perform other reasonable duties assigned by management.

Requirements

• Prior customer service, student services, education centre, enrichment centre or similar administrative experience preferred.
• Comfortable communicating regularly with parents, students and internal stakeholders.
• Able to manage class scheduling, administrative records and multiple customer enquiries.
• Comfortable using CRM systems, Microsoft Office or similar administrative systems.
• Good written and verbal communication skills.
• Service-oriented with the ability to handle customer complaints professionally.
• Able to work the stated weekday and weekend schedule.

Email to [email protected]

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* We DO NOT charge our candidates nor bind them with any contract.*

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684