Operations Planner

About the role

We are seeking a proactive and detail-oriented Operations Planner to join our operations team. The successful candidate will be responsible for planning day-to-day servicing and delivery routes, preparing operational documentation, coordinating Permit-To-Work requirements, supporting site maintenance matters, and liaising with clients to schedule servicing or maintenance dates.

Key responsibilities

• Plan and coordinate daily servicing schedules and delivery routes to ensure smooth and timely operations.

• Prepare required documents for servicing, delivery, maintenance, and site access activities.

• Arrange and manage Permit-To-Work (PTW) documentation and ensure compliance with client and site requirements.

• Monitor and follow up on site maintenance issues, coordinating with internal teams, contractors, or service providers where required.

• Liaise with clients to confirm servicing or maintenance dates, site requirements, access arrangements, and operational updates.

• Communicate daily plans clearly to drivers, technicians, service crews, and relevant stakeholders.

• Track job progress, update schedules, and respond promptly to operational changes or urgent requests.

• Maintain accurate records of service schedules, delivery plans, maintenance updates, PTW status, and client communications.

About you

• Prior experience in operations planning, logistics coordination, service scheduling, facilities maintenance, or a related role is preferred.

• Good organisational skills with the ability to manage multiple schedules, requests, and deadlines.

• Strong communication skills and confidence in liaising with clients, internal teams, and external parties.

• Proficient in Microsoft Office applications, especially Excel, Outlook, and Word.

• Ability to work independently, prioritise tasks, and respond effectively to operational changes.

• Knowledge of PTW processes, worksite safety requirements, or site maintenance coordination will be an advantage.