Survey Trainer (Novena; UP$4.3K; Contract)

We are seeking a structured, dependable, and adaptable Trainer to join our training team in supporting a large-scale client project. This role is responsible for delivering engaging virtual and classroom-based training programs that equip staff with the knowledge, skills, and confidence to perform data collection and stakeholder engagement activities with professionalism, accuracy, empathy, and clarity.

The successful candidate will play a key role in translating operational procedures, systems knowledge, and service standards into effective learning experiences, while working closely with stakeholders to ensure training content remains aligned with business requirements and operational practices.

Key Responsibilities

• Design and deliver structured training programmes covering survey products, systems, operational procedures, service standards, and communication techniques across a range of scenarios.
• Facilitate engaging training sessions for diverse audience sizes through both virtual and classroom-based delivery formats.
• Develop and update learner-centric training materials, assessments, guides, and reference resources based on procedural and policy documentation.
• Partner with Operations, Project Management, and Quality teams to ensure training content reflects current workflows, emerging trends, and operational requirements.
• Maintain accurate and version-controlled training materials in accordance with internal documentation standards and governance requirements.
• Assess trainee performance and learning effectiveness through evaluations, observations, feedback sessions, and follow-up coaching.
• Create and deliver refresher training, knowledge-sharing sessions, and continuous learning materials such as quick reference guides, e-learning modules, and case studies.
• Maintain training records, attendance reports, and assessment outcomes, ensuring compliance with internal policies and audit requirements.
• Provide recommendations for training improvements based on participant feedback, performance metrics, and operational needs.
• Support other training and project-related initiatives as assigned.

Requirements

• Diploma or Degree in any discipline.
• Minimum 2 years of experience in training delivery, facilitation, customer service, contact centre operations, or a related field.
• ACTA or ACLP certification is mandatory.
• Strong presentation, facilitation, and stakeholder engagement skills.
• Demonstrated ability to conduct both virtual and face-to-face training effectively.
• Experience in developing training materials, assessments, and learning resources will be advantageous.
• Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Microsoft Teams.
• Strong organisational and administrative skills with a keen eye for detail.
• Ability to manage multiple priorities and adapt to changing business requirements in a fast-paced environment.
• Self-motivated, resourceful, and an effective team player with excellent interpersonal and communication skills.

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• PERSOL Singapore Pte Ltd
• RCB No.200007268E
• EA License No. 01C4394
• Reg No: R1440784 (Foo May Cheng)