Associate Engineer (Enterprise & Digital Solutions)

NETLINK TRUST OPERATIONS COMPANY PTE. LTD.

The Associate Engineer is responsible for supporting enterprise and digital solutions used by internal and external customers.

1. Enterprise & Digital Solutions Support:

Provide ongoing production and change request support for enterprise and digital applications(e.g. Helix, Service Web Portal,B2B, Order Service & Management, SharePoint, Qlik, etc.) and their associated interfaces with ERP/S2C and OSS/BSS applications.
Analyse and document business processes to configure and optimise enterprise and digital applications effectively.
Work closely with stakeholders to gather and translate business requirements into technical solutions.
Configure, test, and implement enterprise and digital applications, including related updates, to ensure alignment with business needs.
Monitor enterprise and digital application performance, troubleshoot issues, and implement corrective measures.
Manage system integrations for enterprise and digital applications, with other applications or platforms.

2. Data Analytics and Reporting:

Design and develop data models, dashboards, and reports using business intelligence tools (e.g., Qlik, Power BI, etc).
Analyse large datasets to generate actionable insights for stakeholders.
Develop automated solutions for data collection, transformation, and reporting.
Ensure data quality, accuracy, and security across all analytics processes.
Maintain documentation for all queries, reports, dashboards, and data sources.
Communicate findings effectively to stakeholders through presentations and visualisations.

3. Collaboration and Stakeholder Engagement:

Collaborate with cross-functional teams, including finance, operations, and IT, to ensure seamless system implementation and process alignment.
Provide technical support and training to end-users on enterprise and digital applications and data analytics tools.
Communicate system updates, changes, or issues to relevant stakeholders clearly and effectively.
Act as a liaison between business users and IT teams to ensure effective communication and project alignment.

4. System Maintenance and Compliance:

Perform the necessary IT General Controls (ITGCs)associated with enterprise and digital applications, data analytics tools, and related interfaces.
Liaise with vendors on project implementation, application testing, system upgrades, patches, and support in accordance with project methodologies and policies.
Ensure enterprise and digital applications comply with relevant regulations and industry standards.

5. Project Management:

Lead or support enterprise, digital, and analytics-related projects, including system upgrades, migrations, and new implementations.
Develop project timelines, milestones, and deliverables, ensuring delivery is timely and within budget.
Identify risks and implement mitigation strategies to achieve project success.
Perform any other duties as assigned to support departmental and organisational objectives.

Diploma/Degree in Information Technology, Computer Engineering, or equivalent, preferably with relevant experience in OSS and/or the telecommunications industry.
Proficient in Microsoft tools such as Word, Excel, and PowerPoint.
Knowledge of tools such as SQL, Python, and workflow applications would be advantageous.
Experience in Linux environments and application server setup is advantageous.
Good command of written and spoken English.
Excellent interpersonal, communication and analytical skills.
Pro-active, meticulous, resourceful and strong team player.
Able to work independently under tight schedules.
Able to work well with stakeholders across all functional levels in the organisation.
Fresh graduates are encouraged to apply. Training and guidance will be provided to support the successful candidate in the role.