Personal Concierge, Perennial Living

Responsibilities

• Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors
• Coordinate internal and external resources to provide daily living services and personalised care services
• Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements
• Regularly organise resident communication sessions and community activities to promote interaction and integration among residents
• Coordinate external service providers to offer value-added services to residents
• Handle resident complaints, feedback, and suggestions; follow up, provide responses, and implement corrective actions
• Implement individualised case management plans based on residents’ personal care plans
• Improve departmental service quality and operational efficiency
• Carry out any other tasks assigned by supervisors

Requirements

• Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage
• 2 years of relevant experience in customer service in serviced apartments, hotels or care institutions
• Neat and well-groomed with warm personality
• Patient and caring, and enjoy interacting with the elderly individuals
• Excellent communication and interpersonal skills
• Able to commit shift duties (including weekends and public holidays)