Customer Service Officer (1-Year Contract | Office Hours)

We're looking for a Customer Service Officer to support written enquiries, feedback management, and service improvement initiatives to provide a positive customer experience. If you have experience in customer service, written communications, and feedback or enquiry management, this could be a suitable opportunity for you.

Nearest MRT: City Hall

Working Hours: Mon to Thurs: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm

Salary: $3000 - $4000/Month (Depending on experience)

Responsibilities

• Manage written enquiries and feedback from members of the public through emails, online forms and letters.
• Draft clear, accurate and professional responses to address enquiries and concerns with appropriate sensitivity.
• Coordinate with internal departments and relevant external agencies to follow up and resolve service-related matters.
• Support feedback management and identify recurring issues or opportunities to improve service delivery.
• Assist in implementing service improvement initiatives, resources and programmes.
• Support communication efforts to promote good service practices and enhance the overall user experience.
• Work closely with colleagues and stakeholders on service quality and customer experience matters.
• Perform other administrative and service-related duties as assigned.

Requirements

• Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design, or a related discipline.
• Strong written and verbal communication skills, with the ability to communicate clearly, accurately and professionally.
• Good interpersonal skills and able to understand and respond appropriately to different perspectives and concerns.
• Detail-oriented and organised, with good time management skills and the ability to handle multiple priorities within tight deadlines.
• Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.
• Candidates with relevant experience in customer service, public-facing communications, feedback management or administrative support would be advantageous.

Interested candidates can apply now via My Careers Future.

We regret to inform that only shortlisted candidates will be informed.

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants

Olga Vallentine Sebastian

BGC Group Pte Ltd (Outsourcing)

EA: 05C3053