Technical Support Engineer - Automation Systems

TYSON JAY MANAGEMENT PTE. LTD.

Responsibilities

Act as the primary technical contact for customers following project deployment.
Triage customer enquiries and troubleshoot hardware or software issues remotely and onsite.
Coordinate field engineers for troubleshooting, commissioning and preventive maintenance.
Collect logs, photographs and technical evidence before escalating complex issues.
Manage support tickets, priorities and follow-up actions through timely closure.
Prepare incident reports, maintenance reports, technical updates and meeting records.
Prepare service and spare-parts quotations with sales, procurement and operations teams.
Identify recurring issues and work with engineering teams on reliability improvements and project handovers.

Required: Diploma or higher qualification in an engineering discipline.
Required: At least two years of experience in technical support, after-sales service, field service or industrial automation.
Required: Strong troubleshooting, customer-management and organisational skills, with willingness to travel to customer sites.
Preferred: Knowledge of mobile robotics, PLCs, networking, Windows or Linux systems, and electrical or mechanical troubleshooting.

Tyson Jay Management Pte Ltd | EA Licence No. 24C2479

Ivan Lim | EA Personnel Reg No. R1109856