ACCOUNT SUPPORT MANAGER

As an Account Support Manager, you will be part of the global team responsible for the success of one of our largest global customers.

Orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.

You will collaborate very closely with NMC, Global, Regional and District Account Managers, to support them in providing Excellent Customer Service and Data Management to our external and internal customer.

You will take the lead in creating, developing, running, and distributing a variety of reports and other data tools that help ensure shipments flow internationally in a cost efficient, timely and compliant manner. You will also handle special requests from or for the customer, such as freight bill auditing, managing project cargo requests, among others.

Key Accountabilities

• Act as control tower with tracking of shipment milestones and proactively report to customer
• Communicate proactively with different key stakeholders at the customer's organization or within Expeditors
• Prepare and submit critical reports in a timely manner
• Ensure data is accurate, timely and complete
• Reviews with customer depending on the customer’s need.
• Identify areas of opportunities and improvements and work closely with organisation Account Management team to support customer
• Work with origin and destination team at organisation to achieve required lead time
• Act as customer's representative to align agreed KPIs within target
• Support additional projects as required by the customer or to meet the company's needs
• Able to support flexible working hours to liaise with origins such as US and EU after office hours and be contactable
• Provide assistance in resolution of claims and OSD.

Measurement of Success

• Customer KPIs are being met
• Customer satisfaction
• Delivery of process improvements