IT Support (Permanent)
GMP RECRUITMENT SERVICES (S) PTE LTD
Responsibilities
Provide Level 2 IT support across end-user devices, servers, cloud services, applications, and network infrastructure.
Troubleshoot incidents, perform root cause analysis, resolve problems, and escalate complex issues to Level 3 support where required.
Monitor IT systems and services, enhance alerting and monitoring capabilities, and use performance insights to proactively identify and resolve issues.
Automate recurring support and operational tasks using scripting and ITSM workflow automation.
Manage and maintain ITSM processes, including incident/problem tracking, documentation, knowledge bases, workflows, and SLA improvements.
Perform server and service maintenance, system configuration, testing, performance monitoring, and preventative maintenance.
Support and evaluate end-user hardware, mobile devices, web/mobile applications, networking equipment, and customized IT configurations.
Analyze recurring incidents and trends, implement preventative measures, and collaborate with Level 1/3 support and business users to improve end-to-end IT service delivery.
Requirements
Degree in Information Technology or related field, or equivalent experience with 5 years of relevant IT support experience.
Advanced knowledge of Microsoft 365 (O365) services and administration.
Microsoft Azure knowledge covering IaaS/PaaS, with experience in Windows Server and Windows 11.
Experience/exposure to Microsoft IIS, .NET application support, client-server application architecture, and Power Apps.
ITIL certification and hands-on experience with ITSM platforms such as ServiceNow, ManageEngine, or ServiceDesk; knowledge of ITSM automation is advantageous.
Experience with PowerShell, Python or Bash scripting, plus exposure to Microsoft Intune/MDM and Apple/mobile application support and diagnostics.
Willing to provide rotational after-office hour support.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232