CC operation support

• Diploma in Information Technology or relevant field.

• Candidate with no relevant working experience welcome to apply, withcomprehensive training provided.

• Prior experience in application support role will be an advantage.

• Banking or Financial domain knowledge is an advantage.

• Operating System knowledge: Linux / Solaris / AIX is an advantage.

• Conversant with SQL.

• Knowledge of Shell scripting and Jobscheduling.

• Able to provide 24x7 operational support including Weekends and PublicHolidays.

• Clear communication skills both written and oral.

Responsibilities

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.

• Ready to work in rotation shifts.

• Incident Management and Reporting

• Recovery coordinator for involving the right parties and recording of chronological events

• Point of escalation for support staff or management

• Review all daily activities and ensure completion of shift duties for each team and proper handover

• Monitoring and recovery of batch jobs

• Perform health checks and alert management.

• Coordinate DR testing.

• Consolidate and analyse management reports for presentation.

• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.

• Ensure proper guidance, training and mentoring are given to new staff.

• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.

• Ensures on-time communication to stakeholders on application issues.

• Facilitate and manage business/operations communication during critical issues.