Desktop Engineer (Rotating Shift)

Responsibilities:

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third-party vendors
• Troubleshoots basic network connection issues
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Requirements:

• 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience
• Experience in troubleshooting Microsoft 365 applications preferred

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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https://www.persolsingapore.com/policies

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• PERSOL Singapore Pte Ltd
• RCB No. 200007268E
• EA License No 01C4394
• Reg. R26160508 (Leon Neo Hang Yang)