Administrative Executive / Administration Assistant

Job Scope – The Administrative Executive / Administration Assistant is responsible for supporting the daily operations of the tuition centre and ensuring smooth communication between parents, students, teachers and management.

Key Responsibilities

Parent & Student Enquiries

• Attend to enquiries from parents and students via WhatsApp, phone calls and walk-ins.
• Provide information on class schedules, course fees, available slots and centre programmes.
• Follow up with prospective parents and assist with student registration and enrolment.
• Handle parents' requests, feedback and administrative matters professionally.

Student Administration

• Register new students and maintain accurate student records.
• Update student particulars, class enrolments, transfers and withdrawals.
• Maintain and update class lists.
• Monitor student attendance and follow up on absences where necessary.
• Arrange replacement or make-up lessons according to centre policies.

Class Scheduling

• Coordinate class schedules and classroom arrangements.
• Assist with class transfers and replacement lessons.
• Inform parents and students of changes to class timings, teachers or classrooms.
• Coordinate with teachers regarding student movements and class arrangements.

Fees & Payments

• Collect and record course fees, material fees and other payments.
• Issue invoices and receipts where required.
• Follow up on outstanding fees and payment matters.
• Ensure payment records are updated accurately.

Requirements

• Good communication and interpersonal skills.
• Comfortable communicating with parents and students.
• Responsible, organised and detail-oriented.
• Able to multitask in a fast-paced tuition centre environment.
• Basic computer skills, including Microsoft Word and Excel/Google Workspace. Able to work independently as well as part of a team.
• Previous administrative or customer-service experience is an advantage.
• Experience working in a tuition or education centre is an advantage.

Working hours:

• 4 weekdays, one of which must fall on a Friday, from 1:45pm to 7pm
• Sunday 9:00am to 6:00pm