Digital Business Analyst

We are looking for an experienced Digital Business Analyst to support a government agency in driving digital transformation initiatives and developing technology solutions that address business and citizen needs.

Key Responsibilities

• Work with business teams to understand and analyze business needs using human-centric and visual methods.
• Facilitate discovery sessions and apply Design Thinking / Service Design methodologies to identify current-state gaps and develop future-state solutions.
• Evaluate technology options in line with enterprise architecture, cloud, legacy modernisation and relevant technology directions.
• Recommend appropriate delivery approaches, including outsourced, co-sourced or in-house development.
• Develop user stories, functional/technical specifications and acceptance criteria with business and technology teams.
• Support product readiness, deployment, adoption and ongoing operations.
• Analyse change impacts, identify improvement opportunities and work with support teams to address technical issues.
• Identify opportunities and challenges that support the agency's digital transformation objectives.
• Develop a strong understanding of business processes and operations to identify opportunities for digitalisation and improvement.
• Identify project risks and recommend appropriate mitigation measures.
• Engage and manage vendors to ensure successful delivery of ICT solutions and services.
• Ensure development processes and solutions comply with relevant IT management, quality management and security policies and guidelines.

Requirements

• Diploma or Degree in Computer Science, Infocomm Technology, Computer/Electronics Engineering or a related discipline.
• At least 6 years of relevant experience in a similar Digital Business Analyst capacity.
• Hands-on experience working in Agile and product-centric teams, with a portfolio demonstrating relevant delivery experience.
• Experience in Business Analysis, requirements gathering, discovery sessions and solution design.
• Knowledge and practical experience with Design Thinking and/or Service Design, including facilitation and prototyping.
• Working knowledge of AI tools and concepts.
• Strong analytical, conceptualisation, facilitation and problem-solving skills.
• Strong stakeholder engagement and communication skills, with the ability to present and communicate ideas effectively.
• Experience in project management and/or product management will be an advantage.
• Experience in consulting, software development or digital transformation will be an advantage.
• Excellent written, verbal communication, presentation and negotiation skills.

Employment Details

• Work Location: Central
• Working Hours: 8:30 AM – 6:00 PM
• Contract Duration: 1 year, with possible extension
• Start Date: ASAP, subject to security clearance
• Eligibility: Singapore Citizens / Singapore Permanent Residents