Store Manager-Luxury Goods Care & Protection

About the Company

We are a global luxury goods care and protection brand specialising in professional protection, maintenance and enhancement services for luxury watches and other high-value products. We are looking for a responsible and customer-oriented Store Manager to oversee our Orchard Road outlet and support the growth of our brand in Singapore.

Job Responsibilities

• Manage the daily operations of the retail outlet and ensure smooth store operations.
• Provide professional services including protective film application, maintenance and basic care for luxury watches and other high-value products.
• Ensure proper handling and care of customers' luxury items during service.
• Conduct regular store inspections and ensure that the outlet maintains high standards of cleanliness, presentation and service quality.
• Monitor daily sales and store performance.
• Prepare and maintain performance records and assist with monthly performance calculations.
• Build and maintain good relationships with customers and encourage repeat visits.
• Handle customer enquiries, feedback and service-related matters professionally.
• Promote the company's brand and services through social media and other digital platforms.
• Create and share engaging content to attract potential customers and increase store traffic.
• Support promotional campaigns, marketing activities and customer acquisition initiatives.
• Assist with inventory monitoring and ensure that products, tools and materials are properly managed.
• Lead by example and maintain a professional service standard at all times.

• Previous experience in retail, luxury goods, customer service, beauty, automotive care, electronics or related industries will be an advantage.
• Store management or supervisory experience is preferred.
• Strong customer service and communication skills.
• Responsible, detail-oriented and able to work independently.
• Good sales and customer relationship management skills.
• Comfortable using social media platforms to promote products and services.
• Willing to learn professional luxury goods protection and maintenance techniques.
• Good command of English and Mandarin to communicate with local and international customers.
• Candidates with experience in luxury retail or high-end customer service are encouraged to apply.

Key Skills

• Retail Store Management
• Customer Relationship Management
• Sales & Business Development
• Social Media Marketing
• Luxury Goods Customer Service
• Store Operations
• Performance Tracking
• Brand Promotion