Senior/Specialist(Customer Service)

• Manage Customer production order releases inclusive weekend support if require

• Drive Customer Service Index to improve operational indices for customers.

• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.

• Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.

• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.

• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.

• Handle with Shipping on inbound/outbound requests.

• Make arrangements for customer visits and maintain good relationships with customer

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

• Diploma and/or Degree graduate in any discipline.

• Preferably experienced in the area of Customer Service & Planning in manufacturing environment.

• Possess good interpersonal and communication skills.

• Possess problem solving capability.