Pastoral Care Officer

Job Description

• Provide one-to-one emotional and behavioural support to students.
• Use active listening, restorative practices and de-escalation strategies.
• Build trusting relationships and promote emotional regulation and resilience.
• Identify, monitor and support students who may be vulnerable or at risk.
• Conduct regular check-ins and monitor students’ behaviour, attendance and well-being.
• Maintain accurate and confidential records of student cases and interventions.
• Respond to emotional crises, conflicts and behavioural incidents.
• Support Social-Emotional Learning (SEL) and peer support programmes.
• Work closely with Year Heads, School Counsellors and Discipline staff.
• Communicate with parents/guardians regarding student well-being when required.
• Coordinate with external agencies and professionals when additional support is needed.

Requirements

• Strong empathy and interpersonal skills to build trust with students.
• Good communication and active listening skills.
• Comfortable working with primary school students aged 7–12.
• Calm, patient and composed when handling student meltdowns.
• Basicconflict resolution and behaviour management skills.
• Able to maintain confidentiality and exercise sound judgement.
• Minimum 2years’ experience in primary school student well-being, pastoral care or behavioural support; OR
• 2 years’ experience in counselling, mentoring or guiding primary school students with social-emotional needs.