Service Crew

1. Cashiering

• Take and process customer orders

• Handle payment transactions accurately

• Responsible in Opening / Closing of the POS system

  2. Food Counter

• Prepare and present orders efficiently and consistently as per SOP

• Support smooth kitchen workflow and ensure food is served on time

• Ensure food quality and portion control according to recipes and standards

  3. Drinks Counter

• Brew and serve hot and cold drinks

• Maintain consistency and quality standards as per SOP

  4. Dining Area

• Greet and welcome customers with a friendly and professional attitude

• Assist customers in locating seats

• Deliver food and drinks from the counter to customer tables

• Ensure orders are served accurately and promptly

• Assist with queue control during busy periods

• Clear empty dishes and trays efficiently

• Clean and sanitize tables, chairs, and high-touch surfaces before opening and closing of restaurants

• Replenish self-service stations (e.g., napkins, side plates, cutlery)

  5. Dishwasher

• Wash dishes, utensils, trays, and cookware using a dishwasher or by hand

• Ensure all washed items are clean, free of stains/grease, and properly sanitized

• Organize clean dishes and utensils in their proper storage areas

• Maintain cleanliness of the dishwashing area, including sinks, floors, and machines

• Dispose of food waste and garbage properly and promptly

• Refill soap, sanitizer, and drying supplies as needed

At every work stations, you are required to:

• Maintain cleanliness and organisation of work stations and kitchen equipment

• Monitor inventory levels and assist with stock checks and receiving of goods

• Adhere to all hygiene, safety, and service SOPs strictly

• Be flexible to assist in other sections as required

• Work closely as a team to meet restaurant standards

• Support other work station if needed (multi-task)