Management Trainee - Retail

Position: Management Trainee – Retail

Employment Type: Full-Time

Department: Retail Operations & Digital Marketing

Location: Singapore

Job Overview

We are looking for a motivated, customer-focused and digitally savvy Management Trainee – Retail to join our team.

This role combines retail operations, sales, customer service, business development and social media/online responsibilities. The successful candidate will receive hands-on training and work closely with the management team to develop practical skills in both physical retail and digital business operations.

Key Responsibilities

Retail Operations & Sales

• Assist in the daily operations of the retail outlet.
• Provide excellent customer service and handle product enquiries.
• Assist with sales activities and work towards achieving sales targets.
• Learn and apply effective sales and customer engagement techniques.
• Assist with inventory management, stock receiving and replenishment.
• Support visual merchandising and promotional activities.
• Handle cashiering and basic retail administrative duties when required.
• Maintain store cleanliness, presentation and operational standards.
• Assist with staff coordination and daily store activities.
• Prepare basic sales and operational reports.

Social Media & Online Business Duties

• Assist in managing the company's social media platforms, including Instagram, Facebook, TikTok and WhatsApp Business.
• Create and schedule social media posts, stories, reels and promotional content.
• Assist with taking product photos and short-form videos for online marketing.
• Support the creation of engaging captions, promotional materials and digital campaigns.
• Respond to online enquiries, comments and customer messages professionally.
• Follow up with potential customers and online leads.
• Assist with online sales, product enquiries and order processing.
• Maintain and update online product information, promotions and business listings.
• Monitor social media engagement and customer feedback.
• Assist in growing the company's online presence and customer community.
• Track basic social media and online sales performance.
• Support online promotions, campaigns, livestreams and digital events when required.
• Research current social media trends and identify suitable content ideas.
• Work with the management team to develop online marketing strategies.

Training & Career Development

The Management Trainee will receive exposure to:

• Retail sales and operations
• Customer service
• Inventory and stock management
• Social media management
• Digital marketing
• Online sales and customer engagement
• Content creation
• Staff supervision
• Sales performance management
• Marketing and promotions
• Leadership and team management
• Business administration and operations

Successful trainees may be considered for progression into roles such as Senior Retail Executive, Assistant Store Manager, Store Manager, Retail Operations Executive, Digital Marketing Executive or Business Development Executive, subject to performance and business requirements.

Requirements

• Diploma or Degree in Business, Retail Management, Marketing, Digital Marketing or a related discipline is preferred.
• Fresh graduates are welcome to apply.
• Previous retail, sales, customer service or social media experience is an advantage.
• Comfortable using social media platforms such as Instagram, Facebook and TikTok.
• Basic knowledge of Canva, CapCut or other content creation tools is an advantage.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Customer-oriented and service-minded.
• Creative, proactive and comfortable appearing or assisting with social media content when required.
• Good organisational and problem-solving skills.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced retail and digital environment.
• Willing to work retail shifts, weekends and public holidays when required.

Ideal Candidate

We are looking for someone who is energetic, responsible, creative, digitally savvy and eager to grow into a future retail and business leader.

The ideal candidate should enjoy interacting with customers, have an interest in sales and social media, and be willing to learn both offline retail operations and online business development.

Join us and develop your career across retail, sales, digital marketing and business management.