School Front Desk Receptionist

SUNNYHILL ACE PTE. LTD.

Enquiry Management: Attend to all incoming phone calls, public enquiries, and incoming deliveries promptly and professionally.
Visitor & Stakeholder Care: Greet and assist walk-in students, teachers, parents, vendors, and other school stakeholders with a high degree of care and empathy.
Student Welfare & First Aid: Manage the school sick bay, maintain first aid supplies, provide simple first aid treatment to injured or unwell students, and coordinate with parents/relevant stakeholders until the student leaves the school grounds safely.
Counter Management: Man the General Office reception counter, ensuring the area remains clean, tidy, and welcoming.
Financial & Administrative Support: Call and liaise with parents regarding administrative and financial matters, including GIRO, Edusave applications, and supporting documents for financial assistance schemes.
Office Operations: Execute general office administrative duties, including basic data entry, preparing Microsoft Word and Excel documents, managing office supplies inventory, and making operational trips to the Post Office.
Ad-Hoc Duties: Assist with other administrative and ad-hoc tasks as assigned by the school authority.

You will be assigned to one of the following two shifts:

Shift 1 (Receptionist 1): Mondays to Thursdays: 7:00 AM – 4:15 PM (includes a 45-minute lunch break)Fridays: 7:00 AM – 3:45 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)
Shift 2 (Receptionist 2): Mondays to Thursdays: 8:15 AM – 5:30 PM (includes a 45-minute lunch break)Fridays: 8:45 AM – 5:30 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)

Experience: Minimum of 2 years of proven experience in front desk reception or customer service roles. Prior front desk experience in a school environment is preferred, and experience within a local primary school is highly advantageous.
Language & Communication: Ability to read, write, and converse fluently in English, with strong interpersonal skills.
Personal Attributes: Warm, mature personality demonstrating patience, empathy, and a strong customer-service mindset.
Technical Skills: Proficiency in basic Microsoft Office applications (Word, Excel) and data entry operations.
Certifications: Candidates possessing a valid Basic First Aid with CPR + AED certification are highly preferred.