Inside Sales Coordinator #Central #NJH

Duration: Perm – Prefers Immediate or short notice

Role: Inside Sales Rep (no sales involved. Just need to be willing to advise customers on alternative options if no stock, and also to follow up with customers on quotations)

• Generate new and repeat sales by providing product and technical information in a timely manner.

• Determine customer requirements and expectations in order to recommend specific products and solutions.

• Recommend alternate products based on cost, availability, or specifications.

• Present price, credit, and terms in accordance with standard procedures of the company.

• Accurately process customer transactions such as orders, quotes, or returns.

• Provide accurate information regarding availability of in-stock items.

• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.

• Fill requests for catalogs, information or samples.

• Capture accurate and complete information in Customer Relationship Management system.

• Identify trends in customer satisfaction or dissatisfaction.

• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.

• Communicate to the purchasing department unexpected increases or decreases in demand for products.

• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.

• Follow company policies and procedures.

• Present a professional image at all times to customers and vendors.

• Perform other duties/ projects as assigned.

Company: (US MNC in Flow control valves, pressure gauges)

Location: Ang Mo Kio Ind Park 2 S569511

Hours: 8.30am-5.30pm

Salary: up to $4200 (over 13mths, NO VB)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599