Team Leader #OPG #Bishan

Job Summary

Lead and manage a team of administrative officers to ensure accurate application processing, resolve complex cases, train staff, and deliver timely reports to support operational excellence.

Responsibilities

• Lead and guide a team of administrative officers to achieve operational goals
• Assign daily tasks and monitor team progress to ensure timely completion
• Review completed applications for accuracy and quality to maintain compliance
• Resolve complicated processing issues to minimize delays and errors
• Train staff and monitor individual performance to enhance team capabilities
• Prepare detailed team reports and update the Supervisor on progress and challenges

Preferred competencies and qualifications

• Diploma or equivalent qualification in a relevant discipline
• Relevant experience in administrative or operations work
• Previous team leadership or supervisory experience
• Good knowledge of document processing and quality checking
• Proficient in Microsoft Office and reporting tools
• Strong communication, organization, and problem-solving skills