1210 Pantry Assistant / Kent Ridge / 5 Days

Contract period：

One-year period from 1 January 2027 to 31 December 2027

(with an option to extend for one additional year from 1 January 2028 to 31 December 2028)

Working Hours

：

Monday to Friday, 8:00am to 4:00pm (excluding weekends and public holidays).

Lunch break (1-hour): 12.00pm to 1.00pm (negotiable）

Job Scopes：

3.1 Coffee machine operations

• Carry out opening checks each workday to confirm that the coffee machines are powered on, clean,

adequately stocked and ready for use

o One (1) Coffee Machine located at Level 6 Pantry, Two (2) Coffee Machines located at Level 6

Social Hub.

• Replenish approved consumables, including coffee beans, milk product, chocolate powder, tea bags,

sugar, stirrers, cups and lids, where applicable.

• Monitor water supply, drip trays, waste containers, milk refrigeration components and machine alerts, in

accordance with the manufacturer’s and service vendor’s instructions.

• Perform routine external cleaning, rinsing and user-level cleaning using approved cleaning agents and

procedures. The appointed staff shall not dismantle equipment or undertake technical repairs.

• Conduct checks during operating hours and take prompt action if a machine is unavailable, leaking,

displaying an error or producing beverages inconsistently.

• Place clear temporary signage on any machine that is unsafe or unavailable for use and notify NUH HR

immediately.

• Record faults, downtime, actions taken and service follow-up in the designated log.

3.2 Pantry and Social Hub operations

• Conduct routine checks to keep the Pantry and Social Hub clean, safe, tidy and ready for staff use.

• Wipe and sanitise coffee machine touchpoints, beverage preparation surfaces and other high-use pantry

surfaces at suitable intervals and when visibly soiled.

• Keep sinks, dish racks and common surfaces orderly, and remove or escalate spillages and hygiene

concerns promptly.

• Ensure approved pantry consumables and cleaning materials are stored neatly, safely and in

accordance with product instructions.

• Report facility defects, leaks, pest sightings, cleanliness concerns, safety hazards or damaged furniture

to the relevant NUH contact.

• Restore furniture and shared areas to their intended arrangement when required, without obstructing

access or emergency routes.

• Promote proper housekeeping by displaying or reinforcing approved user guidance.

3.3 Inventory and administration

• Conduct regular stock counts and maintain accurate records of receipts, consumption, balance and

expiry dates, where applicable.

• Apply first-expire, first-out stock rotation for dated consumables and promptly segregated expired,

damaged or contaminated items.

• Notify NUH HR when stock reaches the agreed reorder level, allowing sufficient lead time for

replenishment.

• Maintain daily checklists, fault logs, service reports and other records required by NUH.

• Provide a concise monthly summary of stock status, machine incidents, downtime and recurring issues,

if requested by NUH.

3.4 Vendor and maintenance coordination

• Liaise with NUH HR and the appointed coffee machine service vendor for preventive maintenance,

breakdown attendance, replacement equipment and consumable delivery.

• Facilitate vendor access and verify that servicing is completed at the correct location, subject to NUH

access and safety requirements.

• Retain service reports and follow up on outstanding faults until closure.

• Escalate recurring faults, prolonged downtime or service delays to NUH HR.

3.5 Staff support and ad hoc duties

• Provide basic user guidance on the correct operation of the coffee machines. Staff shall not provide

technical advice beyond approved operating instructions.

• Assist with approved communications or notices relating to pantry facilities and machine availability.

• Collect and relay user feedback on beverage options, pantry supplies and facility issues.

• Support reasonable pantry or Social Hub setup and staff engagement activities when directed by NUH

HR, provided such duties are within the service scope and working hours.

• Perform other reasonable ad hoc duties related to the Level 6 Pantry and Social Hub as directed by NUH

HR

Requirements：

2.1 Mandatory qualifications

• Valid WSQ Food Safety Course Level 1 certification (formerly Basic Food Hygiene Course).

• Basic literacy and numeracy skills for record keeping, stock counts and communication.

• Ability to communicate clearly and courteously with staff, vendors and NUH representatives.

2.2 Preferred qualifications (but not limited to)

• WSQ Customer Service certification or equivalent.

• Relevant training in facilities management, workplace operations, hospitality or pantry services.

2.3 Relevant experience and competencies

• At least one (1) year of relevant experience in pantry operations, hospitality, facilities support, office

administration, customer service or a similar role.

• Practical experience operating and performing routine cleaning of fully automatic coffee machines or

similar beverage equipment.

• Experience in inventory monitoring, stock replenishment, consumables control and basic record keeping.

• Ability to identify basic machine alerts or operational issues and escalate faults promptly. Technical

repairs must only be performed by the appointed service vendor or authorised personnel.